Prepared exclusively for MarinHealth Medical Center

You earned 5 CMS stars.
Your HCAHPS scores
haven't caught up yet.

MarinHealth is in the top 8% of hospitals nationally for overall quality. But across communication and medication education domains, your HCAHPS scores trail the national average by up to 9 points — in exactly the areas patient education directly addresses.

See the MarinHealth demo

Where MarinHealth already excels

5 Stars
CMS Overall Star Rating
Top 8% of hospitals nationally
Top 5%
Healthgrades Ranking
Nationwide for 2 consecutive years
74%
Patient Recommendation
3 pts above national average
74%
Overall Hospital Rating (9-10)
2 pts above national average

The gap between your quality and your scores

These are MarinHealth's actual HCAHPS scores from publicly reported CMS data and your own Q3 2024 Board Report. The pattern is clear: clinical outcomes are strong — patient comprehension is the lagging variable.

Biggest opportunity — 9 points below national average

Sources: CMS Care Compare (Feb 2026) · MarinHealth Q3 2024 Board Performance Report

Your board already identified this.
We built the solution.

MarinHealth's Q3 2024 Board Report flagged medication communication and nurse communication as top improvement areas, with planned responses including hourly rounding and bedside feedback sessions.

Those are the right instincts — but they're labor-intensive, shift-dependent, and hard to scale. A patient education portal works at 2am, on weekends, and answers the same question a thousand times without fatigue.

We've already built a working demo, branded as MarinHealth. You can see it today.

53%
of MarinHealth patients say staff "Always" explained their medications.
The national average is 62%.
What the remaining 47% experience:
  • → Confusion about medication purpose or timing
  • → Calls back to the unit (nursing time lost)
  • → Missed doses or incorrect self-administration
  • → Preventable ED return visits
  • → Lower HCAHPS scores → lower VBP reimbursement

What we'd bring to MarinHealth

A white-labeled patient education portal — already built, already branded for you. Live in days.

  • Plain-English explainers for every medication class patients commonly encounter
  • Pre-admission content so patients arrive informed, not anxious
  • Post-discharge reinforcement — the 2am 'what does this pill do?' question, answered
  • Searchable by patients, families, and caregivers — on any device
  • Branded as MarinHealth — seamlessly integrated into your digital presence
  • Analytics: see exactly which topics your patients search most, by unit or service line

A note on your 5-star status

MarinHealth's 5-star CMS rating reflects exceptional clinical outcomes — mortality, safety, readmissions, and timely care. HCAHPS patient experience is one component that scores separately and is weighted in CMS Value-Based Purchasing.

Hospitals at the top of the star rating distribution have the most to gain from closing the experience gap — because the financial and reputational upside is largest when your clinical quality already justifies higher scores.

MarinHealth is also recognized as Top 5% nationwide by Healthgrades and Best Hospital in Marin County 9 years running — your patients trust you. Let's make sure they leave understanding their care.

You've built a 5-star hospital.
Let's build a 5-star patient experience to match.

The demo is already built. It's already branded as MarinHealth. You can see it right now — no commitment, no timeline, no sales cycle.

See the live MarinHealth demo
© 2026 Why Hospitals Do That · Data sourced from CMS Care Compare and MarinHealth public board reports