Transparent Pricing

Sized for your hospital.
Built for your ROI.

Every tier is priced against what's actually at stake — VBP bonuses, readmission penalties, and nursing capacity. Most hospitals break even within the first month.

$4,500
Regional tier cost/mo
vs. $2–5M in VBP/HRRP exposure
30×
typical ROI
for 100–300 bed hospitals
< 30
days to breakeven
on recovered readmission penalties
15–25%
nursing time reclaimed
from repetitive patient questions
Community
Critical Access & Small Community Hospitals
$1,500/mo
$16,200/yr
< 100 beds
  • Branded patient education portal
  • Core topic library (150+ explainers)
  • Search + category browse
  • Mobile-optimized for patients & families
  • Basic analytics dashboard
  • Standard onboarding & setup
  • Email support
ROI context: VBP exposure typically $200K–$800K. A 5-point HCAHPS gain can recover 10–20x the annual cost.
Most Popular
Regional
Mid-Size Community & Regional Medical Centers
$4,500/mo
$48,600/yr
100–300 beds
  • Everything in Community, plus:
  • HCAHPS gap analysis dashboard
  • Custom topic request pipeline
  • Pre-admission & post-discharge content sets
  • Department-level analytics
  • Quarterly performance reviews
  • Dedicated onboarding specialist
  • Priority support
ROI context: VBP + HRRP exposure $800K–$4M. ROI breakeven typically under 30 days of recovered penalties.
Health System
Large Regionals, Academic Medical Centers
$12,000/mo
$130,000/yr
300–600 beds
  • Everything in Regional, plus:
  • Multi-department content customization
  • EHR patient portal embed-ready widget
  • HCAHPS trend tracking & benchmarking
  • Custom branding & white-label depth
  • Staff-facing FAQ companion tool
  • Dedicated customer success manager
  • SLA-backed uptime & support
ROI context: VBP exposure $4M–$12M. Nursing time savings alone often exceed platform cost within 60 days.
Enterprise IDN
Health Systems with 5+ Facilities
Custom
Starting $150K/yr
Multi-facility
  • Everything in Health System, plus:
  • Unlimited facilities under one contract
  • System-level and facility-level analytics
  • API access for custom integrations
  • Co-branded content pipeline
  • Executive reporting & board-ready dashboards
  • UCSF Health affiliate pricing available
  • Custom SLA & data governance
ROI context: For a 10-hospital IDN, a 5-point HCAHPS gain can represent $10M–$30M in recovered VBP revenue.

Already built for MarinHealth Medical Center

MarinHealth — a UCSF affiliate and 5-star CMS-rated hospital — is our reference implementation. Their HCAHPS medication communication scores trail the national average by 9 points. We've built a fully branded demo showing exactly how we'd close that gap. It's live right now.

See the MarinHealth demo Read the full pitch

Common questions

How long does implementation take?

For Community and Regional tiers, you're live within 5 business days. No EHR integration required — it's a web portal we configure and host.

Is there a contract commitment?

Community and Regional tiers are month-to-month. Health System and Enterprise tiers are typically annual contracts with discounted rates.

How does the UCSF/MarinHealth affiliate pricing work?

We offer preferential pricing for UCSF Health-affiliated facilities and health systems that adopt the platform at the network level. Contact us for details.

What does 'white-labeled' actually mean?

Your hospital's name, logo, and brand colors — no 'Why Hospitals Do That' branding visible to patients. It looks like your own product.

Can we add custom content beyond the core library?

Yes — Regional tier and above include a custom topic request pipeline. We research and write to your specifications, typically within 5 business days per topic.

Not sure which tier fits?

Tell us your hospital's name — we'll pull your HCAHPS scores from CMS, generate a personalized ROI estimate, and recommend the right tier. Takes 45 seconds.

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